IT Help Desk Associate

Compensation

: $56,410.00 - $100,550.00 /year *

Employment Type

: Full-Time

Industry

: Information Technology



RESPONSIBILITIES:

Kforce is seeking qualified IT Help Desk Associates for a 6-month contract to hire role with a client in the greater Pittsburgh, PA area. This is a shift position from 11am to 8pm, please apply only if you are interested and able to do this shift. Responsibilities include:
  • Add users and setup system access aligned to roles
  • Provides initial and Tier I level support to end users
  • Utilize ticketing system to respond to user issues and requests
  • Documents steps to resolve issues to add to the service desk knowledge base repository
  • Provide excellent customer support to internal employees
  • Increase the technical knowledge of all staff by supporting those users during their daily operations


Job Requirements:

REQUIREMENTS:

  • Associate's or Bachelor's degree in related field
  • 1 to 3 years IT Help Desk experience
  • Windows PC Operating Systems
  • Experience/knowledge of Active Directory
  • General Hardware and Networking knowledge
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


Associated topics: client support, customer support, edi, excel, help desk, msword, support, system support, technical support, troubleshoot * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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