809 Golf View Rd
Summary This individual will be responsible for both systems administration and end user system support. This is a position for a self-starter with strong organizational skills and the ability to learn and adapt quickly with limited supervision. Essential Job Functions Provide support to the Call Center and Business user community Responsible for managing and administering Telephony Tier 1 and Tier 2 level end user support requests Provide support to both on site and remote users Hands on trouble shooting of all Telephony Applications and infrastructure related issues Perform System Administration on the Interactive Intelligence Telephony platform Perform Telephony and Network Troubleshooting Perform System Monitoring of Network Components Set up and installation of services for end users Interface with Network Team to support VOIP environment Provide end user training on Call Center technologies and applications Other Related Duties Performs other related duties as assigned. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, andor ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Education andor Experience Associate's degree (A. A.) or equivalent from two-year College or technical school. Technical Skills 1-2 years help desk experience interacting with end-users to help trouble shoot and resolve software and hardware related Telephony issues. 6+ months experience with the Interactive Intelligence Telephony System. Soft Skills Ability to communicate clearly and effectively with end users Ability to work both independently and in a team environment Strong Information Technology aptitude
Associated topics: administrative assistant, assistant, bookkeeper, clerical, desk, executive, executive assistant, human resources, office, store manager
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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